Refund policy
Return Policy – Cilora
Return Window You have 90 days from the date you received your order to return an item. After this period, we are unable to offer a refund or exchange.
Eligibility To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In its original packaging
- Accompanied by a receipt or proof of purchase
Non-Returnable Items The following items cannot be returned:
- Sale or discounted items
- Personalized or custom-made products
- Opened hygiene products
How to Initiate a Return To start a return, please contact us by email at contact@shopcilora.com with your order number and the reason for your return. We will get back to you with further instructions. Return shipping costs are the responsibility of the customer, unless the item is defective or an error was made on our part.
Refunds Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 10 business days.
Exchanges We only replace items that are defective or damaged. If you need an exchange, please contact us at contact@shopcilora.com.
Damaged or Defective Items If you received a damaged or defective item, please contact us immediately at contact@shopcilora.com with a photo of the product so we can resolve the issue as quickly as possible.